One-Day Getaways FAQ

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  1. How does the one day getaway booking process work?

     

    In order to make an on-line booking, you must have a valid web account with Great Canadian. If you do not have one, you can easily create one during the booking process.

    NOTE: Travel agents must obtain their office login and password from our Reservations Department by phone prior to making bookings.

    Your tour may be booked and paid for using our on-line credit card process. When you complete and submit the booking form, you will immediately be sent an emailed confirmation of your successful booking.

    During the booking request process you will need names, addresses and telephone numbers of all passengers as well as their date and country of birth, passport numbers and country of citizenship.

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  2. Why can't I book a one day getaway that leaves within 5 days?

     

    You can, but we need to hear from you by phone during business hours to properly process your reservation and be sure that space is available. Our hours are Monday - Friday, 8:30am - 5:30pm, Saturday, 9:00am - 4:00pm.

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  3. Why do I need to provide my passport number for my one-day getaway into the United States?

     

    Passport numbers are required to facilitate speedy border crossings. Great Canadian is one of the very few companies chosen to take advantage of a new system of pre-registering groups with U.S. Customs. This has greatly improved our border-crossing experiences. For flight tours, the airlines require this information.

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  4. There are not enough seats showing for the tour I want.

     

    The number of seats showing on a particular tour reflects the number of seats left in the web inventory. There may be more seats available allotted to phone reservations.

    Please call our Reservations department toll free at 1 800 461 8687 and speak to an agent during regular office hours, i.e. Monday - Friday, 8:30am to 5:30am.

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  5. Do I have to pay for my one day getaway in full now?

     

    Yes. In order to make a booking, full payment must be made by VISA or MasterCard using our on-line credit card processing engine. Please refer to our Terms and Conditions page.

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  6. I've made a mistake. What do I do now?

     

    Please call toll free 1 800 461 8687 and follow the phone prompts to our Reservations department during regular office hours, i.e. Monday - Friday, 8:30am to 5:30am, Saturday, 9:00am - 4:00pm.

    Please have ready the tour name and number, names of people travelling and the reservation number you received by email at time of submitting the web booking.

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  7. What about insurance?

     

    Great Canadian strongly recommends the purchase of insurance if the getaway is going outside of Canada. Visit insurance.greatcanadianholidays.com for online purchase of all your travel insurance needs.

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  8. Will I receive any other information before the travel date of my one day getaway?

     

    No. During the Getaway booking process, you will receive an emailed confirmation stating the pickup location and time of departure. Make sure to be at the departure point at least 15 minutes prior to the time stated.

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  9. I have to cancel my one day getaway. What do I do now?

     

    Please call toll free 1 800 461 8687 and follow the phone prompts to our Reservations department during regular office hours, i.e. Monday - Friday, 8:30am to 5:30pm. Please have ready the tour name and number, names of people travelling, the reservation number you received by email at time of submitting the web form.

    For last minute after-hours cancellations, such as the next morning, or for a Monday morning departure, follow the prompts to reach our emergency dispatch personnel.

    Payments for one day getaways are final and not refundable in the event you have to cancel. If Great Canadian cancels your Getaway, a full refund will be made.

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  10. I made a credit card error and have asked the system to hold my booking for 45 minutes.

     

    To give you an opportunity to save your seats so you don't lose your place on the tour, the system will hold your reservation for 45 minutes if the credit card process is interrupted.

    When next logging into the system, if seats are held in your shopping cart, you will be asked if you want to continue the booking process for these seats or cancel your held booking.

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