These are challenging times. Who could have predicted such a sudden and dramatic global crisis? We are communicating with you to give you an update on what is happening with the Great Canadian group of companies as we all navigate these choppy waters.
First of all, everyone is safe and sound. We took extra measures to speed up the return of our tours that were in Arizona, Florida and Texas when it appeared necessary for Canadians to return home. Our staff handled the situation extremely well and we thank them, and our travellers for their patience and understanding.
Our suppliers have taken drastic measures. Literally all theatres, attractions, museums and events are closed or cancelled. Everyone is being asked to stay at home and avoid personal contact for the next couple of weeks. We have asked 95% of our staff to stay home until further notice. Only a few key people remain in the office to deal with trip cancellations and bookings.
After things subside in a few weeks, we will recall our staff and resume our normal operations when it is safe to do so.
We know that the cancellation of tours you were looking forward to has been difficult and disappointing. We look forward to welcoming you aboard again very soon.
We want to assure you that all of our operations at Great Canadian are financially sound, and when we resume full speed, it will be in a healthy situation.
We are grateful to our wonderful, committed staff and to you, our loyal clients for your patience and understanding through this unprecedented situation.
We look forward to fun and healthy times in the near future.
Lorna and Larry Hundt
Owners, The Great Canadian Group of Companies
Whether you're looking for a long weekend away in New York City, a day away to see a show in Toronto, or a bucket-list Alaska cruise, there's a holiday that's just right for you. Our 100+ free pickup locations spanning Southern Ontario make it easy to travel with out-of-town family and friends. Our 2020 Spring & Summer Catalogue is now available, and we're thrilled to announce brand new getaways and returning customer favourites. Take a look at the video for a preview of some of the many getaways to choose from:
Although we're often known for our award-winning fleet of 50+ luxury buses dedicated to Canada, Great Canadian Holidays & Coaches is much more than just a coach bus company. Founded in 1984, we create innovative and worry-free travel experiences for groups and individuals. With holidays ranging from one day to three weeks and spanning North America and beyond, our economical and innovative tour packages take the stress out of travelling.
Our "big blue buses" are available for rent for all types of groups and events including sports teams, corporate/VIP groups, special events, airport transfers, shuttle services, weddings and more. Visit www.greatcanadiancoaches.com for details.
Tours cancelled up to June 30
Due to the quickly evolving situation with COVID-19, we will be cancelling all tours until June 30. We are currently processing a high number of cancellations, therefore it will take us some time to issue refunds. We appreciate your patience.
Should the Ontario casinos open prior to this date, we will resume Casino Express line runs at that time.
Changes to the above timeline will be made as required, as we continue to monitor the situation.
Out of concern over the safety of our employees and clients,
we have closed our tour office at 353 Manitou Drive. For
emergencies, we can be reached by email at firstname.lastname@example.org. As
soon as the office re-opens and it is safe to return to work,
our staff will be happy to help you.
Worried about getting your refund?
Please dont be. We are governed by the Travel Industry Council of Ontario, which requires that all customer payments for trips and tours are protected in a trust account. Your money is safe. It just will take longer for us to process, given that our staff working remotely do not have full access to the technology to process the refunds until our office re-opens. We thank you for your patience.
Check out some of our upcoming getaways for 2020!