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Frequently Asked Questions

 

If you have a question about booking a getaway with us, check the list below to see if your question is listed here. If not, please feel free to contact us at 1 800 461 8687 x 280 to speak to someone in our reservations department, or view our terms and conditions for more information.

1. How do I make a booking online?

In order to make an online booking, you must have a valid web account with Great Canadian. If you do not have one, you can easily create one during the booking process.

Note: Travel agents must obtain their office login and password from our Reservations Department by phone prior to making online bookings.

Your tour may be booked and paid for online with a credit card. When you complete your booking, an email confirmation will be emailed to you immediately.

During the booking process, you will require legal names, addresses and telephone numbers of all passengers, as well as their birth date and passport expiry date.

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2. Why can't I book a one day getaway that is close to departure?

If you are interested in booking a one day getaway and the shopping cart is no longer visible, the tour is likely sold out. Please call our office and we will add you to our waitlist. Our hours are Monday - Friday, 9am to 5pm.

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3. Why can't I book a multi-day getaway that leaves within 30 days?

You can, but we need to hear from you by phone (1 800 461 8687 x 280) during business hours to properly process your reservation and be sure that space is available. Our hours are Monday - Friday, 9am to 5pm.

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4. I've made a mistake. What do I do now?

Please call toll free 1 800 461 8687 and follow the phone prompts to our Reservations department during regular office hours, Monday - Friday, 9am to 5pm

Please have ready the tour name and number, names of people travelling and the reservation number you received by email at time of submitting the web booking.

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5. Do I need insurance?

Great Canadian strongly recommends the purchase of insurance if the getaway is going outside of Canada. Learn more about travel insurance in the "Travel Tips" drop down menu on our website.

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6. Will I receive any other information before the travel date of my one day getaway?

No. During the Getaway booking process, you will receive an emailed confirmation stating the pickup location and time of departure. Make sure to be at the departure point at least 15 minutes prior to the time stated.

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7. Will I receive any other information before the travel date of my multi-day getaway?

Yes. Approximately two weeks prior to departure you will receive your tour documents consisting of travel tips and useful information, confirmation of your pickup location and time, your list of hotels with contact information, either by mail or email.

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8. I have to cancel my trip. What do I do now?

Please call toll free 1 800 461 8687 and follow the phone prompts to our Reservations department during regular office hours, Monday - Friday, 9am to 5pm. Please have ready the tour name and number, names of people travelling, the reservation number you received by email at time of submitting the web form.

For last minute after-hours cancellations, such as the next morning, or for a Monday morning departure, follow the prompts to reach our emergency dispatch personnel.

Payments for one day getaways are final and not refundable in the event you have to cancel. If Great Canadian cancels your getaway, a full refund will be made.

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9. Do I have to pay for my multi-day getaway in full now?

Each tour has a date at which a deposit is no longer accepted and full payment is required. This is usually 6 weeks prior to departure for coach tours and up to 10 weeks prior for tours involving flights, cruises or rail. During the booking process, you will not be able to choose to pay a deposit if that date has passed. In that case, full payment will be required. Payment must be made online by VISA, MasterCard, or American Express (American Express transactions are subject to a 2% surcharge).

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