Frequently Asked Questions

 

If you have a question about booking a getaway with us, check the list below to see if your question is listed here. If not, please feel free to contact us at 1 800 461 8687 x 280 to speak to someone in our reservations department, or view our terms and conditions for more information.

1. How do I make a booking online?

In order to make an online booking, you must have a valid web account with Great Canadian. If you do not have one, you can easily create one during the booking process.

Note: Travel agents must obtain their office login and password from our Reservations Department by phone prior to making online bookings.

Your tour may be booked and paid for online with a credit card. When you complete your booking, an email confirmation will be emailed to you immediately prior.

During the booking process, you will require names, addresses and telephone numbers of all passengers, as well as their date and country of birth, passport numbers and country of citizenship.

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2. Why can't I book a one day getaway that leaves within 5 days?

You can book a one day getaway by phone during business hours to properly process your reservation and be sure that space is available. Our hours are Monday - Friday, 8:30am - 5:30pm. You cannot book a one day getaway five days or less from departure online.

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3. Why can't I book a multi-day getaway that leaves within 14 days?

You can, but we need to hear from you by phone (1 800 461 8687 x 280) during business hours to properly process your reservation and be sure that space is available. Our hours are Monday - Friday, 8:30am - 5:30pm.

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4. Why do I need to provide my passport number for my getaway into the United States?

Passport numbers are required to facilitate speedy border crossings. Great Canadian is one of the very few companies chosen to take advantage of a new system of pre-registering groups with US Customs. This has greatly improved our border crossing experiences. For flight tours, the airlines require this information.

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5. There are not enough seats showing for the tour I want.

The number of seats showing on a particular tour reflects the number of seats left in the web inventory. There may be more seats available allotted to phone reservations.

Please call our Reservations department toll free at 1 800 461 8687 and speak to an agent during regular office hours, i.e. Monday - Friday, 8:30am to 5:30am, Saturday, 9:00am - 4:00pm.

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6. I've made a mistake. What do I do now?

Please call toll free 1 800 461 8687 and follow the phone prompts to our Reservations department during regular office hours, Monday - Friday, 8:30am to 5:30am.

Please have ready the tour name and number, names of people travelling and the reservation number you received by email at time of submitting the web booking.

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7. Do I need insurance?

Great Canadian strongly recommends the purchase of insurance if the getaway is going outside of Canada. Learn more about travel insurance in the "Travel Tips" drop down menu on our website.

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8. Will I receive any other information before the travel date of my one day getaway?

No. During the Getaway booking process, you will receive an emailed confirmation stating the pickup location and time of departure. Make sure to be at the departure point at least 15 minutes prior to the time stated.

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9. Will I receive any other information before the travel date of my multi-day getaway?

Yes. Approximately two weeks prior to departure you will receive your tour documents consisting of travel tips and useful information, confirmation of your pickup location and time, your list of hotels with contact information, either by mail or email.

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10. I have to cancel my one day getaway. What do I do now?

Please call toll free 1 800 461 8687 and follow the phone prompts to our Reservations department during regular office hours, Monday - Friday, 8:30am to 5:30pm. Please have ready the tour name and number, names of people travelling, the reservation number you received by email at time of submitting the web form.

For last minute after-hours cancellations, such as the next morning, or for a Monday morning departure, follow the prompts to reach our emergency dispatch personnel.

Payments for one day getaways are final and not refundable in the event you have to cancel. If Great Canadian cancels your getaway, a full refund will be made.

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11. I made a credit card error and have asked the system to hold my booking for 45 minutes.

To give you an opportunity to save your seats so you don't lose your place on the tour, the system will hold your reservation for 45 minutes if the credit card process is interrupted.

When next logging into the system, if seats are held in your shopping cart, you will be asked if you want to continue the booking process for these seats or cancel your held booking.

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12. Do I have to pay for my multi-day getaway in full now?

Each tour has a date at which a deposit is no longer accepted and full payment is required. This is usually 6 weeks prior to departure for coach tours and up to 10 weeks prior for tours involving flights, cruises or rail. During the booking process, you will not be able to choose to pay a deposit if that date has passed. In that case, full payment will be required. Payment must be made online by VISA or MasterCard.

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13. Why can't I book more than four people at a time on a multi-day getaway?

The booking process is actually for a room, most commonly with a maximum capacity of four people. If booking more than one room, make another reservation request, grouping the people rooming together.

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