RESERVATIONS: The on-line reservation system requires that a deposit or full payment be made at time of booking to secure a place on a tour. If you are mailing final payment, please include your name, address, phone number, reservation number, tour and departure date. We also accept payment by MasterCard or VISA, by phone or in person or INTERAC in person.
Tours up to $500.00 - $100.00 deposit
Tours $501.00-$1000.00 - $200.00 deposit
Tours $1000.00-$1500.00 - $300.00 deposit
Tours over $1500.00 - $400.00 deposit
FINAL PAYMENT: Due in our office 6 weeks prior to departure. For flight and cruise programs it is due 10 weeks before departure, unless otherwise specified. Please refer to your booking confirmation for the final payment date. It is your responsibility to ensure that payment reaches our office before this date to secure your place on our tour.
TRAVEL INSURANCE: We highly recommend the purchase of Allianz Global Assistance travel insurance. Insurance may be purchased on-line here.
CANCELLATION INSURANCE: Cancellation of tours will be covered by the purchase of TIC Travel Insurance. Note: This travel insurance must be purchased within 72 hours of your initial deposit for your tour.
TOURS WITHIN CANADA: Tours wholly within Canada have optional insurance available which includes trip cancellation, trip interruption and additional heath care costs that exceed benefits under the Ontario Government health plan. Note that insurance rates are subject to change.
COACH TOURS: The following charges apply for cancellations received:
45 days prior or more - $25 administration fee
21-44 days prior - 50% of tour cost
8-20 days prior - 75% of tour cost
Up to 7 days prior - 100% of tour cost
FLIGHT TOURS AND CRUISES: The following charges apply for cancellations received:
91 days prior or more - No penalty
Up to 90 days prior - 100% of tour cost.
For all cancellations, an administrative charge will apply.
BOOKING CHANGE FEE: Any change to each individual booking requested more than 45 days prior to departure is subject to a $25 administration fee (including HST). Within 45 days of departure, any change to each individual booking is subject to a $50 administration fee (including HST).
AIR AND CRUISE TOURS: Although not anticipated, prices are subject to change in the unlikely event of significant currency fluctuation or unforeseen fuel surcharges.
PHYSICALLY CHALLENGED PASSENGERS: are more than welcome to travel with us, however you MUST have a capable travelling companion to assist you at all times and the office must be notified of any disabilities when reservations are made. Some tours may present difficulties for the physically challenged. It is the responsibility of users of walkers or wheelchairs to have with them an able-bodied assistant to stow the unit on the motor coaches. GREAT CANADIAN is unable to supply wheelchairs. Although not recommended, by prior arrangement only, and depending upon size, pickup location and tour, electric scooters can be accommodated. Please discuss this when booking. Portable oxygen is allowed only in small carry-on containers and must be carefully secured in an upright position in hand luggage.
BAGGAGE HANDLING: One large case will be tagged with our special GREAT CANADIAN HOLIDAYS tag for easier handling at hotels, if included. The cost of porterage for one case will be paid by GREAT CANADIAN HOLIDAYS. Small luggage can be placed in the overhead racks. You are responsible for the handling of any carry-on luggage. Please note that on certain flight/cruise tours you may be required to go through security checks carrying your bags. This is something we have no control over, and suggest that you use bags with wheels and a pull-strap. Passengers are responsible for any charges for checked bags on flight tours.
DOCUMENTATION: Hotel lists, luggage tags and any other information pertaining to your tour will be mailed to you approximately 14 days prior to departure.
NAME BADGES: Your tour director will issue you a badge on the morning of departure.
SMOKING: We request that passengers refrain from smoking on the coach. Frequent stops will be made. Although we will request smoking rooms at hotels upon request, more and more hotels are becoming 100% non smoking. We are not always notified of this, and therefore cannot guarantee smoking rooms in those situations. We apologize for any inconvenience.
FRAGRANCES: In consideration of your fellow passengers, please refrain from using perfume and cologne/aftershave.
SEAT ROTATION: In fairness to all we will be doing a seat rotation throughout the tour. If you prefer not to participate, please select a seat at the back of the coach.
REQUIRED TRAVEL DOCUMENTATION: You require a passport to enter the United States. This process is easier than ever, and application forms are available at our office, any post office or online at www.ppt.gc.ca/can - please allow adequate time for the application to be processed before your date of travel. Non-Canadian citizens are required to have the appropriate documents (travel visa) to enter the United States prior to the day of travel. Please check with your consulate or our office for accurate and timely information on required documentation.
FREE ACCOMMODATION FOR OUT-OF-TOWN TRAVELLERS: For multi-day tours, we are pleased to offer complimentary overnight accommodation prior to the first day of the tour in Kitchener or Cambridge. This is specifically for our travellers from 150 or more kilometres from Kitchener-Waterloo, who wish to drive their car to the hotel and begin the tour refreshed and relaxed. Details are available from your travel agent or from our reservations personnel.
JOINING FRIENDS ON TOUR: If you are travelling with a friend from a distant city it may not always be possible to travel on the same coach if there are multiple coaches on that departure. You may have to meet up at the hotel on the first night and continue together from there.
GRATUITIES: When meals are included in the tour price, gratuities are also included. When buying meals on tour, keep in mind that gratuities are very important to restaurant staff. Good restaurant stops can be hard to keep if tour groups do not show appreciation for the service and effort put forth by the staff. As for the driver and tour director, it is customary to show your appreciation based on the level of service received. In this way, you can decide what their performance was worth and you will also know for sure they actually receive their gratuities.
COACHES: The motor coaches used on our tours are of the latest design with air suspension ride, climate control, reclining seats, washroom facilities, stereo music and much more. For nearly all of our tours we use our own coaches, however, during busy times or when our coaches are off the road for important regular mechanical service, we charter quality coaches from carefully selected companies. Our coaches are not wheelchair accessible.
CURRENCY: All prices shown are in Canadian funds, and include HST where applicable. Although it is not anticipated, prices are subject to change if there is a significant change in the status of the Canadian dollar or fluctuations in airfare.
SPECIAL ACCOMMODATION REQUESTS: Accommodation is included on all tours. Room assignments are always done by the hotel in an impartial fashion. Therefore, if you have special needs, such as a room adjacent to a friend, please let us know at time of booking and we will inform the hotels. It cannot always be done, but the hotels will try to accommodate us to the best of their ability. ll hotel rooms will be requested as 'non-smoking' unless otherwise requested at time of booking.
Single: 1 person, 1 bed
Double: 2 persons, 1 bed
Twin: 2 persons, 2 beds
Triple: 3 persons, 2 dbl beds
Quad: 4 persons, 2 dbl beds
PUBLICATION & WEBSITE ERRORS: Although great care is taken in the production of our website and catalogue, typographical, illustrative or pricing errors may occur. We reserve the right to correct any errors.
RESPONSIBILITY: GREAT CANADIAN HOLIDAYS, Kitchener, acts solely as organizer of the tours as outlined and is responsible for making all the reservations and charting the routes as outlined but it is expressly understood and agreed between the tour organizer and the passengers that GREAT CANADIAN HOLIDAYS or its agents shall not be held responsible for:
1. Non-performance on the part of any restaurant, theatre or other service for any act or omission that cannot be directly attributed to the neglect of the tour organizer.
2. Any delays, misconnections, loss, damage or injury to persons or property or for any substitution of carriage equipment beyond the control of the tour operator, or for any additional expense occasioned thereby.
3. Any inconvenience, loss of employment, upset, disappointment, distress or frustration whether physical or mental, however caused, except where caused directly by the tour operator.
4. Any additional costs incurred or any ancillary loss sustained as a result of cancellations or delays of tours caused by inclement weather conditions, acts of God, or any other event, which results in one or more persons being unable to continue or fault of the tour organizer. The tour organizer reserves the right to make any changes before or during the tour for the comfort and enjoyment of the passengers and it is agreed and understood that any increase in costs occasioned by the change shall be charged to the passengers. Prices quoted are based on costs and currency exchange as at the time of printing and are subject to change without notice. The passengers expressly agree to pay the tour organizer such additional sums as may result from any such increase in costs and currency exchange rate. All tour itineraries are subject to change or cancellation without prior notice.
GREAT CANADIAN HOLIDAYS shall have no responsibility beyond their refund of all monies paid by the passenger which is deemed to constitute full settlement. The tour organizer reserves the right to decline any person, as a member of the tour at any time before or during the tour, should such person's presence be considered detrimental to the interest, comfort and enjoyment of the other tour members. GREAT CANADIAN HOLIDAYS, its agents and all passengers agree that the conditions set out herein are part of the terms between the passengers and the tour organizer. Acceptance of the ticket for the tour or any payment given to the tour organizer will represent an acceptance by the aforementioned conditions.
Notice to Travellers: The Government of Ontario requires residents of Ontario travelling outside of the province to be advised that there may be different living standards with respect to the provision of utilities, services and accommodations outside of Ontario. Travel Act Regulation 38(06)
Travel Industry Act
519 896 TOUR (8687) or toll free 1 800 461 8687
Fax: 519 896 2373
353 Manitou Drive, Kitchener, Ontario N2C 1L5
AFTER HOURS EMERGENCY PHONE NUMBER: 1 800 461 8687 and follow the instructions. For emergency use only.