Terms and Conditions of GREAT CANADIAN HOLIDAYS INC. hereinafter referred to as GREAT CANADIAN HOLIDAYS.
RESERVATIONS: Bookings made for one-day Getaways through the Great Canadian Holidays website must be paid for by VISA or MasterCard to complete the reservation process. If making a booking by phone, full payment is due within 5 days of booking to confirm the space.
TRAVEL INSURANCE: If the one-day Getaway is travelling outside Canada, we highly recommend the purchase of TIC Health emergency travel insurance. You may purchase insurance on-line at insurance.greatcanadianholidays.com.
CANCELLATION PENALTIES: Once a booking is made, all payments received are non-refundable. Name substitutions are allowed, only on prior arrangement with our Reservations staff.
PHYSICALLY CHALLENGED PASSENGERS: are more than welcome to travel with us, however you MUST have a capable travelling companion to assist you at all times and the office must be notified of any disabilities when reservations are made. Some tours may present difficulties for the physically challenged. It is the responsibility of users of walkers or wheelchairs to have with them an able-bodied assistant to stow the unit on the motor coaches.
GREAT CANADIAN HOLIDAYS is unable to supply wheelchairs. Although not recommended, by prior arrangement only, and depending upon size, pickup location and tour, electric scooters can be accommodated. Please discuss this when booking. Portable oxygen is allowed only in small carry-on containers and must be carefully secured in an upright position in hand luggage.
SMOKING: Smoking of any kind is not permitted on the coach. Frequent stops will be made.
PROOF OF CITIZENSHIP: For tours into the U.S., a valid passport with an expiry date no earlier than 6-months after departure is required for crossing the border. If you are not a Canadian citizen, please call our office at 519 896 8687 x 280.
GRATUITIES: When meals are included in the tour price, gratuities are also included. When buying meals on tour, keep in mind that gratuities are very important to restaurant staff. Good restaurant stops can be hard to keep if tour groups do not show appreciation for the service and effort put forth by the staff. As for the driver and tour director, it is customary to show your appreciation based on the level of service received. In this way, you can decide what their performance was worth and you will also know for sure they actually receive their gratuities.
COACHES: The motor coaches used on our tours are of the latest design with air suspension ride, climate control, reclining seats, washroom facilities, stereo music and much more. For nearly all of our tours we use our own coaches, however, during busy times or when our coaches are off the road for important regular mechanical service, we charter quality coaches from carefully selected companies. Our coaches are not wheel chair accessible.
CURRENCY: All prices shown are in Canadian funds, and include GST where applicable. Although it is not anticipated, prices are subject to change if there is a significant change in the status of the Canadian dollar.
PUBLICATION & WEBSITE ERRORS: Although great care is taken in the production of our website and catalogue, typographical, illustrative or pricing errors may occur. We reserve the right to correct any errors.
RESPONSIBILITY: GREAT CANADIAN HOLIDAYS, Kitchener, acts solely as organizer of the tours as outlined and is responsible for making all the reservations and charting the routes as outlined but it is expressly understood and agreed between the tour organizer and the passengers that GREAT CANADIAN HOLIDAYS or its agents shall not be held responsible for:
1. Non-performance on the part of any restaurant, theatre or other service for any act or omission that cannot be directly attributed to the neglect of the tour organizer.
2. Any delays, misconnections, loss, damage or injury to persons or property or for any substitution of carriage equipment beyond the control of the tour operator, or for any additional expense occasioned thereby.
3. Any inconvenience, loss of employment, upset, disappointment, distress or frustration whether physical or mental, however caused, except where caused directly by the tour operator.
4. Any additional costs incurred or any ancillary loss sustained as a result of cancellations or delays of tours caused by inclement weather conditions, acts of God, or any other event, which results in one or more persons being unable to continue or fault of the tour organizer. The tour organizer reserves the right to make any changes before or during the tour for the comfort and enjoyment of the passengers and it is agreed and understood that any increase in costs occasioned by the change shall be charged to the passengers. Prices quoted are based on costs and currency exchange as at the time of printing and are subject to change without notice. The passengers expressly agree to pay the tour organizer such additional sums as may result from any such increase in costs and currency exchange rate. All tour itineraries are subject to change or cancellation without prior notice.
GREAT CANADIAN HOLIDAYS shall have no responsibility beyond their refund of all monies paid by the passenger which is deemed to constitute full settlement. The tour organizer reserves the right to decline any person, as a member of the tour at any time before or during the tour, should such person's presence be considered detrimental to the interest, comfort and enjoyment of the other tour members. GREAT CANADIAN HOLIDAYS, its agents and all passengers agree that the conditions set out herein are part of the terms between the passengers and the tour organizer. Acceptance of the ticket for the tour or any payment given to the tour organizer will represent an acceptance by the aforementioned conditions.
Notice to Travellers: The Government of Ontario requires residents of Ontario travelling outside of the province to be advised that there may be different living standards with respect to the provision of utilities, services and accommodations outside of Ontario. Travel Act Regulation 38(06)
Travel Industry Act
519 896 TOUR (8687) or toll free 1 800 461 8687
Fax: 519 896 2373
353 Manitou Drive, Kitchener, Ontario N2C 1L5
AFTER HOURS EMERGENCY PHONE NUMBER: 1 800 461 8687 and follow the instructions. For emergency use only.